FAQ

Some important information you may find useful before or after purchasing an AnnaJanedesigns product...

If you have any other queries, don't hesitate to contact us.

Be aware before buying

Products from AnnaJanedesigns are individually handcrafted, often using recycled, reclaimed or vintage materials. Colours, textures or imperfections may occasionally reflect this and are in keeping with the style of the item rather than defects.

Our TwinGo hoods and saddle covers are intended to be perfectly pretty and a little bit practical rather than the other way around! Think light showers rather than monsoons.

Looking after your Vintage Button Bicycle

Button Bicycles are made from silver plated or sterling silver materials (as specified) and benefit from careful handling and storage. It is good to store silver out of direct daylight to help prevent tarnishing. Sterling silver wire especially can be quite soft and liable to bend out of shape if not handled carefully, so it's best not to sleep, bathe or do vigorous exercise while wearing your jewellery. The 'tiger tail' wire used for the necklaces can kink if bent harshly, so take care to keep it in smooth curves at all times.

Looking after your TwinGo hoods

Hoods are fully washable on a gentle cycle at 30 degrees without fabric softener. A pillowcase might help to prevent the toggles and snaps making a racket in your machine drum. Not suitable for hot washes or tumble drying as the heat could damage the snaps. Like most carrier accessories, these hoods are not toys and should not be left alone with unattended children. Toggles or snaps should not come loose but, were they to unfortunately do so, they could present a choking hazard. Hoods are designed for prettiness and customisation of your carrier. Unless specified, they are not intended to protect from strong sun, cold or rain and I recommend keeping your original hoods to hand for extreme weather conditions.

Repairs and Returns

If you have a problem with one of our products within a month of purchase (receipt required if you didn't purchase it directly from us), please contact us to let us know. We will gladly help you fix it, accept it back and fix it ourselves (either free of charge or for a small charge to cover postage and small replacement parts), completely replace it or refund you for it as appropriate depending on the circumstances.

Customise or commission

AnnaJanedesigns love a good challenge or new project. If you would like to customise a product, commission a special design, discuss a large order or a personalised design project, please get in touch - we'd love to hear from you. Anything goes idea-wise - let's talk!

Wholesale and Stockists

We are always excited to hear from new potential retail partners. If you would like to discuss stocking our products, either on a sale-or-return or wholesale basis, commissioning a bespoke range or working together in another way, drop us a line.

Your hoods are fully washable on a gentle cycle at 30degrees without fabric softener. A pillowcase might help stop the toggles and snaps making a racket in your washing machine drum! Not suitable for hot washes or tumble drying as the heat could damage the snaps.

~ Like most carrier accessories, these hoods are not toys and should not be left with young children unattended. I do not expect toggles or snaps to come loose, but if they did, they could pose a choking hazard.

~ Your hoods are designed for prettiness and customisation of your carrier. Unless specified, they are not intended to protect from strong weather and I recommend keeping your original hoods to hand for more extreme weather situations.